Shipping & Returns
Absolutely no returns shall be accepted without prior authorization by Castle. Any returns must clearly show a valid Return Materials Authorization (RMA) number, issued by Castle, or they will be refused.
If you receive your order and any damage has occured in transit, please reach out immediately. firstname.lastname@example.org
Shipping & Freight
- Castle will, to the best of its abilities, endeavor to make timely deliveries on orders; however, Buyer acknowledges that Castle can not guarantee delivery dates and will not be liable for any damages due to a failure to fill an order or for delays in delivery of Castle Products.
- Orders consisting of Service and Accessory parts will ship Freight Prepaid & Add, FOB Petaluma, California.
- Orders will ship by a carrier chosen by Castle at its sole discretion when Castle pays freight.
1364 North McDowell Boulevard
Petaluma, CA 94954
PO Box 750236
Petaluma, CA 94975
(800) 282-8338 Toll Free
(707) 765-0982 Local
Fax: (707) 765-0953