Shipping & Returns
Returns
Absolutely no returns shall be accepted without prior authorization by Castle. Any returns must clearly show a valid Return Materials Authorization (RMA) number, issued by Castle, or they will be refused.
Shipping & Freight
- Castle will, to the best of its abilities, endeavor to make timely deliveries on orders; however, Buyer acknowledges that Castle can not guarantee delivery dates and will not be liable for any damages due to a failure to fill an order or for delays in delivery of Castle Products.
- Orders consisting of Service and Accessory parts will ship Freight Prepaid & Add, FOB Petaluma, California.
- Orders will ship by a carrier chosen by Castle at its sole discretion when Castle pays freight.
Contact Info:
ADDRESSES
CASTLE INC.
1364 North McDowell Boulevard
Suite One
Petaluma, CA 94954
USA
CASTLE INC.
PO Box 750236
Petaluma, CA 94975
USA
PHONES
(800) 282-8338 Toll Free
(707) 765-0982 Local
Fax: (707) 765-0953
EMAILS
Sales: sales@castleusa.com
Service: service@castleusa.com
Shipping: sales@castleusa.com