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Shipping & Returns

Returns 

Absolutely no returns shall be accepted without prior authorization by Castle. Any returns must clearly show a valid Return Materials Authori­za­tion (RMA) number, issued by Castle, or they will be refused.

Shipping & Freight

    1. Castle will, to the best of its abilities, endeavor to make timely deliveries on  orders; however, Buyer acknowledges that Castle can not guarantee delivery dates and will not be liable for any damages due to a failure to fill an order or for delays in delivery of Castle Products.
    2. Orders consisting of Service and Accessory parts will ship Freight Prepaid & Add, FOB Petaluma, California.
    3. Orders will ship by a carrier chosen by Castle at its sole discretion when Castle pays freight.

Contact Info:

ADDRESSES

CASTLE INC.
1364 North McDowell Boulevard
Suite One
Petaluma, CA 94954
USA

CASTLE INC.
PO Box 750236
Petaluma, CA 94975
USA

PHONES

(800) 282-8338 Toll Free
(707) 765-0982 Local

Fax: (707) 765-0953

EMAILS

Sales: sales@castleusa.com
Service: service@castleusa.com
Shipping: sales@castleusa.com